FREQUENTLY ASKED QUESTIONS
/Getting Started
Q. What is a Hotline Request?
A Hotline Request is an on-demand, 20-minute styling session that delivers quick outfit solutions and guidance, perfect for last-minute needs.
Q. What are scheduled sessions?
Scheduled sessions are 60-minute styling appointments booked in advance. You can choose your stylist, share your outfit needs, and work together to create complete looks by using your Digital Closet or new item recommendations.
Q. How long is a scheduled session?
Scheduled sessions last up to 60 minutes.
Q. What are StyleCoins?
StyleCoins are our in-app currency used to book stylists, request Hotlines, and purchase sessions. Buying StyleCoins is handled securely through Apple or Google to follow their payment guidelines.
Q. Do StyleCoins expire?
No. StyleCoins do not expire and stay in your Balance until you use them.
Q. Does every session or Hotline Request require video?
Nope, video is optional. You can choose video, or chat-only – whatever works best for you.
Q. Can I use The LookLine without booking a stylist?
Yes! You can use the Digital Closet to organize your items and build your wardrobe, even without booking sessions.
Q. What is a Stylist Tier?
Stylist tiers help you choose the level of experience you want. Higher tiers include stylists with more expertise, training, or specialization. Each tier has different pricing so you can choose what fits your needs and budget.
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You can upload your portfolio directly in your Stylist Dashboard. You’re free to update it anytime, add looks, swap images, or reorganize your work to show clients your most current styling approach.
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